I'm going to have to change my phone soon because the most heavily used keys (i.e. the ones with the vowels and/or most common consonants) don't always register. My phone has been crashing a bit more (probably less than once a week, on average, but it's still disconcerting). However, I'm going to need a job first so I can't change my phone just yet.
Those of you who know me a long time know that, as long as it has the features I want, I rate reliability and robustness above everything. Even if you're careful a phone can be dropped.
On the face of it the
Samsung Solid Extreme is designed to be robust. The fact that it's waterproof means that I can answer it if it's raining without having to worry. However, a check of user reviews (on Amazon and CNET as the other sites I check don't even list the phone) shows that the phone has problems with syncing to a PC and call dropout problems (see the user reviews on
http://www.amazon.co.uk/Samsung-B2100-Solid-Extreme-Mobile/dp/B0027I8DT8/,
http://www.amazon.co.uk/Samsung-B2100-Solid-Extreme-Mobile/dp/B0021B0VUU/,
http://www.amazon.co.uk/SAMSUNG-EXTREME-ORANGE-NETWORK-BRANDED/dp/B002LJWTNO/ and the user reviews for the Solid Extreme on
CNET UK).
How about other phones? I started checking in April but, with job hunting, only managed to investigate 20 or so phones.[1] At that time the Blackberry 8520 Curve and the Blackberry 9700 Bold came out top but there were still problems reported with those phones.
Subsequent to that I remember walking through somebody's living room (I can't remember who) and they were watching
Watchdog. I confess that I didn't stop to watch for long but they were doing a feature about the iPhone. Apparently just holding the iPhone so the microphone is next to your mouth, i.e. the way most people hold a phone, means that the moisture in your breath is enough to breach the terms of the warranty.
That again made me think of the Solid Extreme but I can't deny that it has problems of its own.
I'll look at the market again once I've got a job but, right now, I fear that I'm going to be in for a big disappointment in my quest for a reliable phone.
{edit}I've given it some thought and reliability is the main thing so the Samsung Solid Extreme is probably not going to be chosen.
[1] My methodology was designed around getting through things as quickly as possible so it is not rigorous. The method was:
Check the following sites:
http://www.mobile-phones-uk.org.uk/http://www.recommendedbuys.co.uk/http://www.yourmobilephonereviews.co.uk/http://www.amazon.co.uk/http://reviews.cnet.co.uk/In each case I would:
1. Check the official write up to the phone. If any problems are reported there, then I would list the phone as unreliable then move on.
2. Check the 1*, 2* and 3* reviews for problems (or any score less than 50% on the Your Mobile Phone Reviews website).[2] I did not check the 4 or 5* reviews as they were unlikely to list faults but I know that I probably missed some fault reports.
3. I listed the faults reported, looking for common themes, and recorded both the number of user reviews with faults listed against the total number of reviews on the pages I checked.
4. A conditional format highlighted phones using this formula:
<=25 total reviews: No action
>25 and <=80 total reviews and >15% reviews report faults: Red
>25 and <=80 total reviews with 8-15% reviews reporting faults: Yellow
>80 reviews, >8% reviews report faults: Red (no yellow)
[2] Where there were only a handful of reviews, I did check all the reviews.
Tags: 8520, 9700, b2100, blackberry, bold, curve, iphone, mobile, reliability, reliable, reviews, samsung, solid extreme, watchdog
Current Mood:
cynical